Ornament Central Terms and Conditions

Minimum Orders

• Opening order minimum: $250.00 
• Reorder minimum: $100.00
• Per item minimum: 6 (“Item” is defined by item number, for example, OC-010-R-FBR, Soccer player Red uniform, female, brown hair.) 
• Per Design minimum: with Ornament Central approval ONLY: minimum of 6 per design.  (“Design” is defined as ornament style, and by the first 5 digits of the number, so in above example, OC-010 is Female Soccer Player, and you may mix hair, skin and uniform colors.) In this exception, however, quantity must be multiples of 2.

Payment Terms

• First order prepaid. 

• Visa, MasterCard, Discover, American Express, Paypal, Check or Money Order accepted.  Checks must clear our bank before order is packed.

• Net 15 or Net 30 terms require credit approval. A signed Ornament Central credit reference information sheet is required on all new accounts. Call or email for credit approval form.   All orders must be pre-paid until credit has been established. Net 15 or Net 30 accounts must be received 15 days (net 15) or 30 days (Net 30)  from invoice date.

• No C.O.D. orders. 

• Accounts past due subject to 1.5% service charge per month.  If payment is not received within 30 days, the account will be suspended.  Once the account is settled, future orders will require pre-payment by credit card. 

• No shipment is ever sent when there is an outstanding invoice.  No exceptions.

Freight

• FOB Pepperell, MA  (After May 1, 2008 FOB Gardner MA)
• Customer pays all freight charges.

Cancellations

All orders cancelled 30 days or less before scheduled ship date will be charged a 10% restocking fee.

Back Orders

All back orders will be automatically shipped unless cancelled by the customer.

Return policy

Within 20 days of the date the order was received (after November 1, within 14 days) a claim can be made for any item that is defective or items not shipped in accordance with your written order. Our return procedure must be followed:

• Contact nick@ornamentcentral.com or call our toll free number: 1-888-662-8831.

• Give us the invoice # and the item to be returned.  Please explain the problem. Let us know if you want a replacement, an account credit, or payment method credit.

• We will evaluate the claim and issue a Return Authorization number.

• Upon receipt of Return Authorization number, return the item in its original condition and original packaging via insured Parcel Post, FedEx ground or UPS ground to Ornament Central.  Label MUST include:

• Ornament Central

• Your Return Authorization number

• Ornament Central address, including zip code.

• When we receive the item we will send a replacement or credit your account.

• We will pay the return shipping costs if the product is defective or the return is a result of our error.

•  If the item is returned (with the permission of Ornament Central) for any other reason, you are responsible for return shipping costs and may be charged a restocking fee of 20 percent.

• No returned merchandise will be accepted without a Return Authorization number.

• No returns will be accepted after December 31 of the year that the order was shipped.

For questions regarding our return policy please contact us at nick@ornamentcentral.com or 1-888-662-8831.

Cancellations

All orders cancelled 30 days or less before scheduled ship date will be charged a 10% restocking fee.

All Rights Reserved. No product of Ornament Central may be reproduced or distributed in any form, by any means, virtual or physical, image or description, including photocopying or by any manufacturing process, without the written permission of the principals, except where permitted by law.

Prices subject to change without notice.